Processing Time

WE’RE CURRENTLY ONLY SHIPPING WITHIN THE UK

All orders are processed within 2 business days before they are shipped.

Business days exclude weekends (Saturday & Sunday) and major holidays.

Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (if applicable).

Royal Mail & Evri Delivery Issues
After dispatch, your parcel is handled by Royal Mail or Evri and we cannot accept responsibility for carrier delays, missing parcels, or items marked as delivered. Please contact the carrier first to raise a claim/enquiry. We’re happy to support you with the information you need if you’re having trouble communicating with the carrier.

Important Notes

• Delivery times are estimates and may vary due to carrier delays, peak seasons, weather, or events outside our control.

• Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

All Sales Are Final
Due to the nature of our products, all sales are final and we do not offer returns, refunds, or exchanges.

Right to Refuse
Her Secret Silhouette reserves the right to refuse any returns, reshipments, or refunds where applicable.

Please inspect your order immediately upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery.

To help us resolve it quickly, fill out our contact us form or email us at hersecretsilhouette@gmail.com, include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

Resolution
Once reviewed, we will correct your shipment. If the item is no longer in stock, we may offer a refund.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 48 hours, excluding weekends.

hersecretsilhouette@gmail.com

Our products are sold as food supplements. They are designed to support general wellbeing and are intended to be used alongside a balanced diet and healthy lifestyle. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.

What are your supplements designed to support?

Our supplements are made to support your goals in gaining healthy weight and improving your body composition. For best results, we recommend working out alongside taking the products, adequate calories, and enough protein.

Weight Gain Supplements: The Girl Set is a focused bundle created to support appetite, daily intake, and overall body goals as part of a consistent routine. Results vary from person to person, and progress depends on nutrition, training, and lifestyle.

Weight gain happens when you consistently eat in a calorie surplus. Supplements can support your routine, but results vary from person to person and depend on diet, training, sleep, stress, and genetics.